INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product I see in the picture?

All our PPE products are represented with accurate images and descriptions. What you see is what you get.

Where can I view my sales receipt?

Your order confirmation and invoice will be sent directly to your email. You can also log into your account to access past receipts.

How can I return an item?

We offer a simple return process for unused items within 30 days of purchase. Please review our [Return Policy] for step-by-step details.

Will you restock items marked as “Out of Stock”?

Yes. Most of our bestsellers are restocked regularly. You can sign up for restock alerts on the product page.

Where can I ship my order?

We ship across Canada and the U.S., directly to businesses, job sites, and individual customers.

Commitment to Our Customers

At Prime Provisions, we don’t just supply safety equipment — we support the people who rely on it. Whether you’re ordering one pair of gloves or outfitting an entire crew, we’re here to make the process simple, transparent, and reliable.

Contact Us

We’re Here to Help

Have a question about our PPE products, your order, or bulk purchasing options? Our team is ready to assist you. Whether you’re a business buyer needing jobsite deliveries or an individual shopper with product questions, we’ll make sure you get the answers you need quickly.

Our support team is available Monday to Friday, 9 AM – 5 PM MST.